Shipping and Refund Policy

1. Shipping Policy

1.1 Processing Time

Orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.

1.2 Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Delays may occur due to unforeseen circumstances beyond our control.

1.3 Shipment Confirmation and Tracking

You will receive a shipment confirmation email with tracking details once your order has been shipped.

1.4 International Shipping 

We currently do offer international shipping. Additional customs duties and taxes may apply based on your country’s regulations.

1.5 Lost or Damaged Packages

We are not responsible for lost or damaged packages caused by the carrier. If your order arrives damaged, please contact the shipping provider or our customer support for assistance.

 

2. Refund Policy

2.1 Eligibility for Refunds

To be eligible for a refund, items must be returned in their original condition within 14 days of receipt. Items that are used, damaged, or not in their original packaging may not be eligible for a refund.

2.2 Refund Process

Contact our customer service team at info.madridjewellery@gmail.com to initiate a return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5 days and credited to your original payment method.

2.3 Non-Refundable Items

Certain items are non-refundable, including:

Gift cards

Sale or clearance items

Personalized or custom-made products

2.4 Late or Missing Refunds

If you have not received your refund, please check with your bank or payment provider. If you still have issues, contact us at info.madridjewellery@gmail.com.

2.5 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info.madridjewellery@gmail.com.

2.6 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

EXPRESS MARKETING CONSULTING LIMITED

ID: 77664837

RM A27, 24/F,
Prince Industrial Building,
706 Prince Edward Road East, KL
San Po Kong
Hong Kong

email.marketing.sz@gmail.com